Cancellation & refund policy

A. Customer cancellation

You can cancel a reservation through the “Check my Reservation” page if the system allows it. For event reservations, customer self-cancellation is only available if the event start is more than 24 hours away, unless our staff approves otherwise.

B. Inside 24 hours

Within 24 hours before the event start, online self-cancellation is locked. Please contact us by WhatsApp or email and we will do our best to help.

C. Refund of deposits

• •If cancelled more than 24 hours before the event start, the deposit may be refundable or transferable.
• •If cancelled within 24 hours, the deposit may be non-refundable because the capacity was already blocked.
• •If The Room by Jungle Joy cancels the reservation, you are entitled to a refund of any deposit paid or an alternative booking where acceptable.
• •Refunds are returned to the original payment method where possible.

D. Admin cancellation

The Room by Jungle Joy may cancel or amend reservations for operational reasons, overbooking, force majeure, licensing restrictions, private events, safety issues or incorrect customer information.

E. Chargebacks and disputes

Please contact us first at hello@junglejoy.app to resolve any payment or refund issue before opening a chargeback.

Changes to this policy

We may update this cancellation and refund policy when our operations or the legal situation change. The version published on this page at the time of your booking applies.